Refund and Return policy

Our website does not deal in second hand or used products. Shoppers can be guaranteed of a 100% genuine shopping experience on Indzola. The information about delivery, cancellation and refund are as follows:
Delivery

  • All deliveries are made through trusted and experienced courier partners of international standards who are adept in handling logistics.
  • Upto 99% destinations in India are covered by the courier partners and most deliveries are free of charge. Cash on Delivery (COD) options are also provided in majority of the PAN India destinations.
  • After receiving a confirmed order, it normally take 2~3 days for product to be ready for shipment and based on your location it may further take 5~7 days to reach a particular destination.
  • All the details for the delivery are shared at the checkout option on the website and we try to adhere to best committed timeline unless in case of circumstances beyond our control.

Cancellation

  • If you wish to cancel a placed order, you need to do so before it has been shipped out. The related information can be availed through your account on the website.

Refund

  • We provide a 100% money back guarantee for 7 days, to make use of this feature, you just need to write to our customer care center or call our customer care executive within 7 days of receiving your order. Once we get your complaint registered with us, we will call you within 24 hours for getting more inputs and initiate the process of fund reversal. We would arrange the product pickup free of charge and request you to kindly pack the product along with original packaging and delivery cancellation note provided by us. It may take maximum 7 working days for the money to be credited to your account.
  • We also have a 15 days exchange policy. In case customers are not satisfied with the product or model, they can get it replaced within 15 days* by contacting our customer care center via mail or phone. (*The 15 day replacement policy is not applicable to electronic/electrical gadgets or appliances)